Return/Exchange



RETURN POLICY

  1. You can return or exchange products within 7 days of receiving the order
  2. All returns must be in unused condition with all original tags and packaging intact
  3. The product amount will be credited back to your account as reward points, once we have received the products and quality check is done
  4. Online refund of shipping and COD charges is not applicable
  5. As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you in terms of Reward Points which you can use on future orders

 

Where should I return my product?

Please courier the product(s) to us at the address mentioned below and we will reimburse the courier charges in terms of Reward Points worth Rs. 100 which you can use to shop on rigo.in

Rigo International 
A-30, Block B-1, 
Mohan Co-operative
Mathura Road
New Delhi-110044

 




 

Refund Policy

What are the terms and conditions for refund?

  1. You can ask for an online refund against any of your orders within 7 days of its date of delivery
  2. All online refunds will be credited into your RIGO account as Reward Points which you can use to shop on thesouledstore.com
  3. For any other requests or queries regarding this, kindly write to us at wecare@rigo.in

What are the rules for refunding courier charges?

  1. As we do not have a reverse pickup facility yet, we will provide you Reward Points worth Rs.100 for the shipping charges borne by you
  2. Please make sure your courier costs do not exceed our Reward Points rates. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India
  3. Courier online refund rates are fixed and will not change depending on the courier service you choose to return the product

How long does the online refund procedure take?

The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your RIGO account as Reward Points.


I haven't received my refund yet. What should I do?

  1. We update our customers through emails once we initiate the online refund procedure
  2. If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete
  3. For queries you can write to us at wecare@rigo.in